Reference

Open your legal page first

Clear legal terms help you know what we record, what you accept, and how account access works before you enter Aviator, Bingo, or any other lobby area.

Indonesia legal termsAccount access rulesData request pathPayment record context
agen 777 Open your legal page first
CONTACT ROUTES

Contact us about legal records

Fast legal contact starts with the right route. We separate account help from legal requests so your question reaches the team that can check identity, payment…

Live chat legal handoff Start in live chat between 09:00 and 23:00 WIB when your legal question is…
Email document requests Use [email protected] for data access, correction, closure, or dispute records.
Account page messages Open Profile > Help > Legal Request when you can still access your account.
DATA RIGHTS

Manage your account lawfully

Your legal file is not a marketing list. We connect your account details, device activity, cookies, payment references, and support messages only to operate the account, answer disputes, check access, and meet…

Identity handling

We use identity details to match your account, phone number, and payment references before legal changes are made. If your DANA name or QRIS receipt does not match, we may ask for another check.

Cookie records

Cookies help us remember login sessions, device type, and legal consent choices. You can clear cookies in your browser, but you may need to log in again and accept current terms before account access returns.

Security logs

We keep security logs for sign-in attempts, device changes, password resets, and account lock events. These logs help us answer access disputes and check whether a legal request came from your registered device.

Payment references

DANA, OVO, GoPay, and QRIS records are kept as wallet references, not public profile details. We use them to trace a deposit or withdrawal question and to support dispute handling.

Retention timing

We keep records only for account operation, dispute handling, fraud checks, and legal duties where local law permits. When retention is no longer needed, we remove or reduce details from active systems.

Correction requests

If your name, phone number, or email is wrong, contact us before adding a new payment route. We check the account step first so the correction does not create a wallet mismatch.

Read answers before you proceed

Legal questions usually come up before account opening, after a payment reference, or when access changes. We answer the points we see most often so you can decide your next step with less back-and-forth. If your case involves documents or wallet history, contact us through the named channel.

You accept the rules for account access, identity checks, wallet records, device logs, cookies, disputes, and closure requests. Access to games or wallet tools depends on local law, so read the terms before you proceed.

Email [email protected] with your account ID and registered phone number. We first verify the request, then provide the record categories we hold, such as login history, support messages, and payment references.

Yes, if the request passes our account check. Start from Profile > Help > Legal Request or email support, then wait for confirmation before using DANA, OVO, GoPay, or QRIS again.

We may pause access when identity details, device activity, or payment references conflict. This protects the account record while we check whether the request is yours and whether access where local law permits applies.

We use those payment references to match wallet activity with your account, answer disputes, and confirm requested changes. They are not shown as public profile details and are handled inside the account record.

Send a closure request through Profile > Help > Legal Request or email [email protected]. We check your identity, open wallet matters, and dispute history before confirming the closure and record status.

Messages sent after 23:00 WIB stay in the legal queue for the next support window. Include your account ID, registered phone number, and the exact issue so we can check the record without extra delay.